Escambia County
Emergency Communications Center

The Communications Division is responsible for the following:

• The Emergency Communications Center (ECC)
• Enhanced 9-1-1 for Escambia County
• Dispatch for 17 fire departments
• Dispatch for EMS
• Alpha-numeric paging system
• 18 communications sites
• 14 site digital microwave loop

In 2006, the ECC answered 183,838 9-1-1 calls, dispatched 15,238 Fire Department incidents, and dispatched 51,144 EMS calls. Additionally, the division answered 411,288 administrative (non 9-1-1) calls. The ECC also serves as the 24-hour contact point for Escambia County Emergency Management, Florida Emergency Management, and the National Weather Service.

Below is a list of some of the equipment we use:

• TCI 9-1-1 equipment
• Motorola Elite Gold radio consoles
• GEAC Computer-Aided Dispatch software
• CM digital microwave radios
• Mercom DVD logging recorders
• Zetron programmable encoders
• Florida Emergency Satellite Communications (ESATCOM) Network
• Dialogic Emergency Telephone Notification System
• Wrightline ergonomic dispatch furniture
• Herman Miller Aeron chairs

If you would like more information about our operation, contact us at the following email address or phone number.

Bob Boschen, Chief, Communications Division
email: Bob_Boschen@co.escambia.fl.us

Janice Kilgore, CEM Public Safety Director
Janice_Kilgore@co.escambia.fl.us

Escambia County Emergency Communications
6575 North "W" Street
Pensacola, Florida 32505
(850) 471-6400